• +233 (0) 256 065 726
  • Tema, Comm.1-site 3 TDC Flats
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Privacy Policy for YAKUMCA Travel & Tours

Last updated: 07 December 2025

YAKUMCA Travel & Tours (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you engage with our travel services, including flight booking, visa assistance, work and study abroad services, travel insurance, tour packages, hotel reservations, airport transfers, and related offerings through our website.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information necessary to provide reliable and professional travel services.

1.1 Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Gender and date of birth (when required for bookings or applications)
  • Passport details (for flight booking, visa, or study/work abroad processing)
  • Residential address (when required for documentation)

1.2 Travel & Service Information

  • Flight details and itineraries

  • Destination preferences

  • Visa application information

  • Study abroad and work abroad interests

  • Travel insurance requests

  • Tour bookings and custom itinerary details

  • Hotel and airport transfer arrangements

1.3 Technical & Browsing Information

To improve website performance, security, and user experience, we may collect:

  • IP address

  • Device and operating system information

  • Browser type and version

  • Pages visited and time spent on the site

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process flight bookings, reservations, and ticketing

  • Provide visa assistance and application support

  • Support work abroad and study abroad applications

  • Arrange travel insurance coverage

  • Organise local and international tour packages

  • Manage hotel reservations and airport transfers

  • Communicate confirmations, updates, and travel alerts

  • Respond to enquiries, feedback, or complaints

  • Improve our website, services, and customer experience

  • Personalise offers, promotions, and travel recommendations

  • Comply with legal, regulatory, and security obligations

3. Legal Basis for Processing

We process your personal data based on:

  • Consent – when you voluntarily provide information

  • Contractual necessity – to deliver requested travel services

  • Legal obligations – to comply with applicable laws

  • Legitimate interests – to improve services, prevent fraud, and secure systems

4. How We Protect Your Information

We use appropriate technical and organisational measures to safeguard your data, including:

  • Secure servers and encrypted systems where applicable

  • Restricted access to personal data

  • Regular system and website updates

  • Data minimisation and retention controls

While no system is completely secure, we take all reasonable steps to protect your information.

5. Sharing Your Information

We do not sell or trade your personal data. We may share information only with trusted partners when required to deliver services, including:

  • Airlines and travel partners

  • Embassies, consulates, and visa processing bodies

  • Educational institutions and work-abroad partners

  • Insurance providers

  • Payment processors

  • IT and website service providers

  • Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and only for authorised purposes.

6. Cookies & Tracking Technologies

We use cookies to improve functionality, analyse website traffic, and support marketing efforts.

Types of Cookies Used

  • Essential cookies – for core website functionality

  • Analytics cookies – to understand website usage

  • Marketing cookies – to deliver relevant travel offers

You can manage or disable cookies via your browser settings. Disabling cookies may affect site performance.

7. Your Rights

You may have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion where legally permitted

  • Withdraw consent at any time

  • Object to or restrict certain processing

  • Opt out of marketing communications

  • Request data portability

To exercise your rights, please contact us using the details below.

8. Data Retention

We retain personal data only as long as necessary to:

  • Deliver requested services

  • Resolve disputes or customer service issues

  • Meet legal and regulatory obligations

  • Improve service delivery

Data is securely deleted or anonymised when no longer required.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from children without parental or guardian consent. If such data is identified, we will remove it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. YAKUMCA Travel & Tours is not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

12. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:

YAKUMCA Travel & Tours
📍 Accra – Tema community 1 site 3, Ghana
📧 Email: yakumca@yahoo.com
📞 Phone: +233 (0) 59 911 9792

Yakumca Travel and Tours Ltd. offers personalised, stress-free travel solutions at competitive rates.

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